1. What is the YPR Merch Store’s return policy? Our return policy is designed to ensure the satisfaction of our customers while aligning with the practices of our third-party drop shipper, Printful. If you’ve received a damaged, mislabeled, or defective item, please reach out to us immediately. We’ll require a detailed description of the problem and photos to help us verify the issue. Once verified, we’ll arrange for a free replacement. Please contact us within 30 days after receiving the item for such cases.
2. I ordered the wrong size. Can I return it for a different size? We understand mistakes can happen. However, as all products are made on-demand by Printful, size exchanges would mean producing an entirely new product. As such, products ordered in the wrong size are not eligible for returns or refunds. We strongly recommend checking the provided size guides before placing your order.
3. I changed my mind about my purchase. Can I return it? Our policy, in line with Printful’s guidelines, does not cover buyer’s remorse. Therefore, returns or refunds for reasons other than damage, mislabeling, or defects are not supported.
4. My order failed to deliver. What happens next? If a delivery fails due to an incorrect address or if it was unclaimed, the order will be sent back to the Printful facility. Once received, we will contact you to confirm the address and discuss reshipment. Please note that shipping costs for reshipments are applicable. To avoid delivery issues, ensure your address is accurate and complete at the checkout.
5. My order was lost in transit. What can I do? If your order hasn’t arrived past the estimated delivery date, it might have been lost in transit. First, we recommend checking the provided tracking link. If the order is genuinely lost, reach out to us. We’ll verify the shipping address and guide you through the next steps, which may involve liaising with the local post office or reprocessing your order.
6. The tracking shows my order as delivered, but I haven’t received it. What do I do? Occasionally, carriers may mark packages as delivered before they’re actually delivered. We recommend waiting a day or two and checking with neighbors or your local post office. Unfortunately, if the order is marked as delivered, we cannot cover the costs of reshipping or refunding. However, we’re here to help and will do our best to assist you.
7. How long does it take to process a refund or return? Once we receive and verify the issue with your returned item, we aim to process refunds or replacements within 5-7 business days. Please note that the time it takes for a refund to reflect in your account may vary based on your payment method.
8. How do I initiate a return or report an issue with my order? Contact our customer service team with details of your order and the issue. Ensure you provide photos and a detailed description if you’ve received a damaged or mislabeled item. We’ll guide you through the process.